Your payment may qualify for HSA or FSA reimbursement.
With a note from your doctor and a receipt from Studio Rue, you may be able to obtain
reimbursement from your insurance. Please refer to your Insurance Benefits Coordinator for specific details.
Policies & Procedures...
Group classes require a 3 person minimum. Class fees are payable on a monthly basis, due by/on the first calendar day of each month. There are no pro-rated class cards. If joining a class mid-month, or if participating in less than 4 classes a month, the drop-in rate will apply (“PSST” it actually turns out to be $9 cheaper). Studio Rue accepts; Cash, Check, Master Card, Visa, Discover and American Express. There will be a 3% charge added to all credit card transactions.
When purchasing a Class Pack, check the calendar and purchase only what you will be able to use. Class Packs expire at the end of the month and cannot be carried over to the following month. However, we do offer make up classes! When absent, you may attend any other scheduled class through out the month in order to make-up the missed class provided room is available. All Private and Duet class fees are due at time of class. Orientation lessons are paid for in advanced via credit card.
Studio Procedures at a Glance
Please refer to Intro Packet for a complete list of Studio Rules and Etiquette. Thank you!
Late Payments: Class card fees received after the 15th of the month are now subject to a $10 late fee unless prior arrangements have been set in place. Any invoice open after the15th of the month will receive an invoice via e-mail or US Mail and classes will be suspended until invoice is paid in full.
Class Cancellations: Cancellations with less than 24 hours notice will be subject to a 25% cancellation fee. No-show’s will be charged a 100% class fee payable prior to next scheduled lesson. Studio Rue cannot accommodate last minute, same day re-scheduling. Inconsistent attendance for standing appointments may result in the loss of your regular appointment timeslot. Failure to properly cancel three (3) or more sessions will result in pre-payment of future sessions. Pre-paid sessions that are not properly cancelled within 24 hours will not be eligible for a refund. As a courtesy, it is appreciated if you inform your instructor of an absent from a group class.
Tardiness: We ask that all clients make every attempt to arrive on time. Classes or private appointments that begin late due to client tardiness will end on time. In the event of instructor tardiness, class will be extended to make up for late arrival.
Refunds: Our pricing schematic is set up so that you only need to purchase the classes you will be attending. Classes are transferable and make-up classes are available therefore, no refunds will be given.
Severe Weather: In adverse weather, Studio Rue will follow the Webster Groves School District cancellation policy. If Webster Groves Schools are closed, Studio Rue will be also. Make-up classes will be offered. In the event a make-up class cannot be schedules, credit will be given.
Studio Rules: Studio Rue strives to offer the safest, most effective pilates and yoga instruction available. To ensure that every client is receiving the best lesson possible, we have set in place and post Studio Rules & Etiquette. As a courtesy to all, please observe rules while in studio. Instructor reserves the right to refuse instruction.
Etiquette: Pilates is a very “hands-on” form of exercise. Please alert your instructor immediately if you feel compromised in any way.
Accident Report: Although we work hard to prevent them, accidents happen. If you sustain an injury during class, please alert the instructor immediately so that an Accident Incident Report can be filled out.
Vacation: Studio Rue will close for 1 week during the summer and the last week of December between Christmas and New Years.