Your payment may qualify for HSA or FSA reimbursement.
With a note from your doctor and a receipt from Studio Rue, you may be able to obtain
reimbursement from your insurance. Please refer to your Insurance Benefits Coordinator for specific details.
Policies & Procedures...
Group classes require a 3-person minimum. Class fees are payable on a monthly basis, due by/on the first calendar day of each month. There are no pro-rated class cards. If joining a class mid-month, or if participating in less than 4 classes a month, the drop-in rate will apply (“PSST” it actually turns out to be cheaper). Studio Rue accepts; Cash, Check, Master Card, Visa, Discover, American Express and direct bank transfer. 3% discount given on all Cash/Check payments.
When purchasing a Class Pack, check the calendar and purchase only what you will be able to use. Class Packs expire at the end of the month and cannot be carried over to the following month. However, we do offer make up classes! When absent, you may attend any other scheduled class through out the month in order to make-up the missed class provided room is available. All Private and Duet class fees are due at time of class. Orientation lessons are paid for in advanced via credit card.
Studio Procedures at a Glance
Please refer to Intro Packet for a complete list of Studio Rules and Etiquette. Thank you!
Late Tuition: Class Card Fees are due by the 7th of the month (1st calendar week) in order to receive a discount. After the 7th of the month, all Class Fees will default to the drop-In rate. Exceptions can be made in extenuation circumstances. Please see instructors for details.
Class Cancellation: Studio Rue has a set amount of equipment; five (5) reformers and five (5) towers that is shared amongst 4 instructors. Late cancellations affect the equipment allocation and reduce/eliminate the ability to offer an opening to a potentially waiting client. To address this, kindly note, the nature of the studio schedule requires a 12-hour cancellation notice. To remain fair to all studio clients, a 3-person minimum is required for all classes. Pre-paid sessions that are not properly cancelled will not be extended into the following month or eligible for make-up. Inconsistent attendance for standing sessions (private or group) may result in the loss of standing appointment status, after which drop-in rates will apply.
Tardiness and Conduct: Classes or private appointments that begin late due to client tardiness will end on time. Group classes with 2 or less attendees will result in a 1/2-hour Semi-Private class. Should 4 consecutive classes with 2 or less attendees occur, class will be cancelled until the required, minimum attendance can be achieved.
Refunds: Classes are transferable and make-up classes are available therefore, no refunds will be given. Unused classes do not roll over into the next month. Our pricing schematic is set up so that you only need to purchase the classes you will be attending.
Severe Weather: In adverse weather, Studio Rue will follow the Webster Groves School District Snow Day Schedule. If Webster Groves Schools are closed, Studio Rue will be also. Make-up classes will be offered. In the event a make-up class cannot be scheduled, credit will be given.
Studio Rules: Studio Rue strives to offer the safest, most effective Pilates instruction available. To ensure that every client is receiving the best lesson possible, we have set in place and posted Studio Rules & Etiquette. As a courtesy to all, please observe rules while in studio. Instructor reserves the right to refuse instruction.
Etiquette: Pilates is a very “hands-on” form of exercise. Please alert your instructor immediately if you feel compromised in any way.
Accident Report: Although we work hard to prevent them, accidents happen. If you sustain an injury during class, please alert the instructor immediately so that an Accident Incident Report can be filled out.
Vacation: Studio Rue has a few breaks throughout the year including a Holiday and Summer break. We will also observe Memorial Day, 4th of July, Labor Day and Thanksgiving. We may offer a limited schedule during these periods depending on projected class attendance and instructor availability. Please check Instagram (pilatesstl), Facebook (Studio Rue STL) and/or our Twitter (@studiorue) page for schedule updates.